Mastering Business Success: From Customer Relationships to Entrepreneurial Scaling
in Business / Customer Experience / En...About this course
Learn core customer success principles for non-IT businesses.
Before We Begin
1 Parts
- 0:20 Hr
Before We Begin
20 Min
Prerequisites & Readiness Check
1 Parts
- 0:15 Hr
Prerequisites for Mastering Business Success & Entrepreneurial Scaling
15 Min
Chapter 1: Foundations of Customer Success
2 Parts
- 1:45 Hr
Introduction to Customer Success
60 Min
Basic Tools for CS
45 Min
Chapter 2: Customer Onboarding and Communication
2 Parts
- 1:45 Hr
Onboarding Strategies
60 Min
Effective Communication
45 Min
Chapter 3: Customer Journey and Metrics
2 Parts
- 1:45 Hr
Customer Journey Mapping
60 Min
Basic Metrics
45 Min
Chapter 4: Building and Sustaining Relationships
2 Parts
- 1:45 Hr
Relationship Building
60 Min
Sustaining Relationships
45 Min
Chapter 5: Strategic Customer Success
3 Parts
- 2:30 Hr
Advanced Journey Optimization
60 Min
Customer Segmentation
45 Min
Success Plans
45 Min
Chapter 6: Advanced Metrics and Proactive Strategies
3 Parts
- 2:30 Hr
Advanced Metrics
60 Min
Proactive Strategies
45 Min
Conflict Resolution
45 Min
Chapter 7: Team Leadership and Ethics
2 Parts
- 1:45 Hr
Team Leadership
60 Min
Ethical Compliance
45 Min
Chapter 8: Sustainability and Operations
2 Parts
- 1:45 Hr
Sustainability Strategies
60 Min
Operational Optimization
45 Min
Chapter 9: Exponential Mindset and Global Strategy
2 Parts
- 1:45 Hr
Exponential Mindset
60 Min
Global Strategy
45 Min
Chapter 10: Opportunity Identification and Business Models
2 Parts
- 1:45 Hr
Market Opportunities
60 Min
Business Model Innovation
45 Min
Chapter 11: Funding and Brand Strategies
3 Parts
- 2:30 Hr
Funding Strategies
60 Min
Brand Positioning
45 Min
Marketing Strategies
45 Min
Chapter 12: Scaling and Legacy Planning
3 Parts
- 2:30 Hr
Business Scaling
60 Min
Exit Strategies
45 Min
Legacy Building
45 Min
Capstone Project 1
1 Parts
- 1:40 Hr
Customer Success Toolkit for a Local Bakery
100 Min
Capstone Project 2
1 Parts
- 1:40 Hr
Global Expansion Playbook for an Artisan Coffee Brand
100 Min
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